An Overview of Training and Development: Why Training Matters provides an introduction to the field of Training and Development and to the work of Training and Development professionals. Specifically, it describes the: (a) Products and services offered by people in the field. (b) Various roles that professionals in the field assume. (c) Processes, guiding concepts, and technologies used in the work. (d) Client-centered nature of the work. (e) Business context of Training and Development. (f) Means of assessing the effectiveness of training programs and services. (g) Planning your future in the field.
